Same here, mines been either on or in sleep mode for literally 20 days and nothing. Tried everyone’s tricks, tried everything and nothing. My load it up and take it to someone else’s house to see if it will update on their WiFi.I'm at 3 weeks on my new 575 and 4 calls to customer service. I will wait until Tuesday and call again!!
I have done everything I was told to do, leave the unit on, cycle it on and off numerous times a day.
New app works perfectly but still just 450!!