Hello, we purchased the Pro 575 last week, followed all instructions for installation and seasoning and were anxious to try it, we wanted to follow specific Traeger recipes as we are new to pellet grilling. Saturday we did the 70 Minute Chicken Challenge and Sunday we did the Bloody Mary Flank Steak. We had a couple of sides for the chicken that were cooked at the same temp (375), we opened the grill a couple times, we thought the heat really dropped quickly and maybe we hadn't been quick enough adding the sides and kept the lid open too long. Anyway, the chicken took forever to cook, I mean forever, 2 1/2 hours! The skin never got crunchy but once it was done, the chicken was delicious, we used our own meat probe to determine when it was done, because something just didn't seem right and maybe us newbies didn't do something correct.
Yesterday was the flank steak with the grill set to (450), we followed all instructions to preheat and we were ready to try again, it was supposed to be cooked 7-10 minutes on each side and when we went to flip it, it didn't look ready to flip, bottom line, steak also took twice as long to cook then instructed. Once we got it to the proper cook temp of 135, it was again delicious but didn't have a sear/crunch.
Today we bought an Analog Instant Read Oven Thermometer and tested the display temps vs. thermometer, following all preheating instructions.
Set at 275 / Display Showed 271 / Thermometer 218
Set at 375 / Display Showed 370 / Thermometer 293
Set at 450 / Display Showed 455 / Thermometer 348
Now we know, I saw a few threads regarding this issue, anyone at customer service have an answer for those dealing with this same issue ?
Yesterday was the flank steak with the grill set to (450), we followed all instructions to preheat and we were ready to try again, it was supposed to be cooked 7-10 minutes on each side and when we went to flip it, it didn't look ready to flip, bottom line, steak also took twice as long to cook then instructed. Once we got it to the proper cook temp of 135, it was again delicious but didn't have a sear/crunch.
Today we bought an Analog Instant Read Oven Thermometer and tested the display temps vs. thermometer, following all preheating instructions.
Set at 275 / Display Showed 271 / Thermometer 218
Set at 375 / Display Showed 370 / Thermometer 293
Set at 450 / Display Showed 455 / Thermometer 348
Now we know, I saw a few threads regarding this issue, anyone at customer service have an answer for those dealing with this same issue ?