- Jun 15, 2020
- Reaction score
- The Netherlands
- Pro 575
dunawayfamily, thanks you for your kind support. Maybe you should apply for a job with Traeger support? ;-)I'm new to Traeger and I'm already having the issues described here. I've heard so many variations on how to make sure the grill will get updates and various steps needed to ensure connectivity is solid on the app. I just have a few questions for anyone that may know.
Before learning about the supposed pause on the latest update, I just assumed that pairing the grill would grab the update. Interestingly, when I do a deletion/re-pair, the controller does say "Checking for updates" and then "Downloading updates" but then after about 15 seconds, goes right back to the wifi status page in the menu. No other messages and certainly no firmware update applied.
- What does "on" mean in the context of keeping the grill on to get auto updated? I've seen some people say just leave the power switch on, but don't turn on the controller. Others have said leave the grill in "idle" mode which is when the controller is on and waiting for a temp to be set.
- If my app and grill are connecting perfectly, does this mean that the updates will be able to install when they're ready? If so, are there any further steps on my part or do I simply leave the grill on and be patient?
- Is there any way to know an update is happening? Status on the screen? In the app? A completion message?
I feel like I've tried everything to get this to work...power cycling the grill and phone, delete/re-pair, leaving the grill on (and connected) for upwards of 2 weeks, factory reset, delete and reinstalling the app and finally calling customer support. They basically told me that if the grill is being seen in the app, there's "nothing wrong" and told me to keep waiting for an auto update.
I don't mind waiting, but I didn't want to wait past my return date for Home Depot just in case there was a defect that Traeger doesn't seem to want to fix.
In addition to ledfrog's questions there is still one thing which is not clear to me; does the grill need a strong Wifi signal (better than -50 dBm) in order to receive updates? I remember reading about this somewhere. The Wifi signal in my backyard is a bit weak (but good enough to connect to the grill with the app) so I placed the grill indoors in order to receive the update.