- Jul 23, 2019
- Reaction score
- Ironwood 650
For me at least the replacement controller came with new QR code stickers, but as reported previously mine still will not connect (to the app), Like before the wizard completes, the grill shows connected, I can see the grill on my network and traffic is flowing, but I cannot 'see' or control the grill from the App.Nothing special. I just took the 4 screws out, unplugged old and plugged in new. They sent a new power switch also but I didn’t bother replacing that. The only thing that I did that was different is the QR code is not going to match the grill anymore so I manually entered the grill name and password from the WiFi screen.
I received this morning a not very clear email stating 'submitted a connectivity form that goes directly too the software team to look into this is a new form they have made for your particular case.' I have asked again for an escalated response and call from corporate.