I just destroyed my Traeger before I cooked anything...

diputs

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Yup! You read that right. I just destroyed my Traeger 575 Pro (I think). Out of sheer excitement, I got home and saw the box waiting on me. I couldn't wait to put the thing together. I unpacked everything, started my assembly and within 30 minutes it was complete! I started looking online for my next steps, and saw the "Season your Traeger" video. I opened up the video on YouTube and started following the steps. About an hour later, the app sent me a message saying that my timer was finished. I started the shutdown cycle, and once it finished I opened the lid to the grill. That's when I noticed it, staring right at me, mocking me. I didn't take off the protective cover on the internal temperature probe inside the grill. I pulled on it, and to my surprise it came off, but pulled out the 2 wires and a portion of the tip came off as well (In my defense, there was NOTHING on the instructions that said take off the orange plastic thingy covering the thermometer). Of course all this happens after Traeger is closed, so I scoured the internet for advice, replacement parts, and others that shamefully committed the same atrocious mistake I did, but found nothing in all 3 of the categories I listed above.

Has anyone made this idiotic mistake? Did it end up costing anything or did the warranty cover it? Did you have to replace the entire D2 assembly, or just the thermometer.

Please feel free to laugh at my situation and call me names. I feel as dumb as you think I am. Thanks in advance.
 

BA_Ga

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If you use the contact page on the Traeger website, tell them simply that the RTD probe isn't working properly. The ESL folks they have on there might end up sending you all kinds of things to keep you happy!
 

Walleye Hunter

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Thermocoupler is replaceable just a little tedious. I taped a piece of thread to the old one when I pulled it out and taped it back onto the new one and pulled it up. Remove the two top screws/bolts on the hopper so it will lean out a little to give you more room and use a long screwdriver or rod to help push the new one up into place.
 

SmokeyT

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I needed the Control knob for the D2 Controller since mine came missing..They said they could not sent the knob so they sent me a new D2 Controller
I would call Traeger Customer Service and tell them what has happened and they should send you a new one...1 (800) 872-3437
 
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tonyaz

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Yup! You read that right. I just destroyed my Traeger 575 Pro (I think). Out of sheer excitement, I got home and saw the box waiting on me. I couldn't wait to put the thing together. I unpacked everything, started my assembly and within 30 minutes it was complete! I started looking online for my next steps, and saw the "Season your Traeger" video. I opened up the video on YouTube and started following the steps. About an hour later, the app sent me a message saying that my timer was finished. I started the shutdown cycle, and once it finished I opened the lid to the grill. That's when I noticed it, staring right at me, mocking me. I didn't take off the protective cover on the internal temperature probe inside the grill. I pulled on it, and to my surprise it came off, but pulled out the 2 wires and a portion of the tip came off as well (In my defense, there was NOTHING on the instructions that said take off the orange plastic thingy covering the thermometer). Of course all this happens after Traeger is closed, so I scoured the internet for advice, replacement parts, and others that shamefully committed the same atrocious mistake I did, but found nothing in all 3 of the categories I listed above.

Has anyone made this idiotic mistake? Did it end up costing anything or did the warranty cover it? Did you have to replace the entire D2 assembly, or just the thermometer.

Please feel free to laugh at my situation and call me names. I feel as dumb as you think I am. Thanks in advance.
Did exact same thing. I was lucky (for now). Still works. Maybe directions or a big tag...
 

MikeyR

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Honestly, Traeger customer service is amazing (still not sure why they get such a bad wrap). I have had new complete grills, accessories and barrels shipped to me with little effort. Give them a call (request the call back feature) and explain to them it doesn’t work properly. I’m almost certain they’ll send a new one.
 

abjrjrm

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I just seasoned my new Silverton 810 yesterday, and never even heard of a protective cover on the internal temp probe. As my heart dropped, I just ran and opened up my grill. Luckily, there ain’t no cover on my probe. Or, if there was, it was burnt to ash during the seasoning. I hope the thing was never there in the first place .....
 

MaD HuNGaRIaN

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It's an orange pice of plastic with a silver flag that says "Remove before use." That being said, it's replaceable and is only a few bucks.
 

Flatlander

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Dude, don't kick yourself. I'm sure we've all done similar things at some point in our lives. Good news is, you haven't ruined the grill. You've just lost a few bucks and time in getting a replacement for your thermocoupler. I'm sure you'll be up and running in no time. Happy Traegering!
 
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JKGrill

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Did the same thing, freaked out when I saw the melted orange plastic. I got it removed and luckily everything worked fine
 

smokersmoking

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Honestly, Traeger customer service is amazing (still not sure why they get such a bad wrap). I have had new complete grills, accessories and barrels shipped to me with little effort. Give them a call (request the call back feature) and explain to them it doesn’t work properly. I’m almost certain they’ll send a new one.

Consider yourself lucky.
I've been working with Traeger support for over six months, trying to get my wifire working. All I've received from them so far is a runaround.
 

Wbcampb

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What is this piece supposed to look like. I didn’t the same thing and saw the plastics piece afterward unsure if it will still work but am just curious what right looks like here
 

JohnMcD348

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I was told a story from my local Traeger dealer about one of their customers who brought theirs home and didn't even bother to look inside first. They filled it up and turned it on and came back out 30 minutes later to melted plastic everywhere.

you're not alone. It's apparently a thing. not a common thing, but a Thing, none the less. I do hope it worked out in your favor.
 

Jmthornt

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Yup! You read that right. I just destroyed my Traeger 575 Pro (I think). Out of sheer excitement, I got home and saw the box waiting on me. I couldn't wait to put the thing together. I unpacked everything, started my assembly and within 30 minutes it was complete! I started looking online for my next steps, and saw the "Season your Traeger" video. I opened up the video on YouTube and started following the steps. About an hour later, the app sent me a message saying that my timer was finished. I started the shutdown cycle, and once it finished I opened the lid to the grill. That's when I noticed it, staring right at me, mocking me. I didn't take off the protective cover on the internal temperature probe inside the grill. I pulled on it, and to my surprise it came off, but pulled out the 2 wires and a portion of the tip came off as well (In my defense, there was NOTHING on the instructions that said take off the orange plastic thingy covering the thermometer). Of course all this happens after Traeger is closed, so I scoured the internet for advice, replacement parts, and others that shamefully committed the same atrocious mistake I did, but found nothing in all 3 of the categories I listed above.

Has anyone made this idiotic mistake? Did it end up costing anything or did the warranty cover it? Did you have to replace the entire D2 assembly, or just the thermometer.

Please feel free to laugh at my situation and call me names. I feel as dumb as you think I am. Thanks in advance.
No judgement here, we all have A story like that at some point in our lives. When you pull off the plastic tip you said wiring came out? Mine has what appears to be those wired tips. If you can tuck back in and have a chamber thermometer to compare with, I’d fire it back up and see if it’s accurate. Maybe nothing needed. If not the case, I’d take pictures, email to Traeger and tell them the situation. I’m betting you aren’t the first person to do it, and they have a solution, may just the a thermometer kit. And it may be they just mail you one for free. Good luck.
 

dunawayfamily

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What is this piece supposed to look like. I didn’t the same thing and saw the plastics piece afterward unsure if it will still work but am just curious what right looks like here

Attached photo shows the orange cover & sticker ...
 

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B24ert

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Consider yourself lucky.
I've been working with Traeger support for over six months, trying to get my wifire working. All I've received from them so far is a runaround.
How do you give them a call. I was texting with Traeger about my problem and they could not even find my model grill (Ranger) even though I gave them the model number off the ticket. They said they were Traeger Customer Service.
 

B24ert

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HOW DO YOU TALK WITHE A HUMAN BEING AT TRAEGER. DO THEY HAVE THEM?
 

spikescopilot

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Just call the 800# on their website. I spoke to a human (and am getting some replacement parts for my brand new Pro Series 34 that was damaged during shipping). I only had to wait on hold for 20 minutes or so. They are open until 9pm EDT every day of the week.

EDIT: To make this easy, the number is at https://www.traegergrills.com/support/contact-us. It's 1-800-TRAEGER (872-3437).
 

Philb252

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My new Traeger included assembly and delivery so I knew nothing about the piece now known as the RTD. I must have banged it with either cook grate or heat diffuser plate during cleaning because the small ceramic tip is broken and just a little wire tip sticks out. I read here about good customer service experiences so I called. The Traeger rep had me take a photo with my phone for his file and agreed to send out a replacement at no cost. A small protective piece should cover this rtd. Love this grill.
 
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jsjaxn

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Yup! You read that right. I just destroyed my Traeger 575 Pro (I think). Out of sheer excitement, I got home and saw the box waiting on me. I couldn't wait to put the thing together. I unpacked everything, started my assembly and within 30 minutes it was complete! I started looking online for my next steps, and saw the "Season your Traeger" video. I opened up the video on YouTube and started following the steps. About an hour later, the app sent me a message saying that my timer was finished. I started the shutdown cycle, and once it finished I opened the lid to the grill. That's when I noticed it, staring right at me, mocking me. I didn't take off the protective cover on the internal temperature probe inside the grill. I pulled on it, and to my surprise it came off, but pulled out the 2 wires and a portion of the tip came off as well (In my defense, there was NOTHING on the instructions that said take off the orange plastic thingy covering the thermometer). Of course all this happens after Traeger is closed, so I scoured the internet for advice, replacement parts, and others that shamefully committed the same atrocious mistake I did, but found nothing in all 3 of the categories I listed above.

Has anyone made this idiotic mistake? Did it end up costing anything or did the warranty cover it? Did you have to replace the entire D2 assembly, or just the thermometer.

Please feel free to laugh at my situation and call me names. I feel as dumb as you think I am. Thanks in advance.

I did exactly the same thing, except I saw the sticker that said remove so I removed the sticker. D’uh! I’ve cooked twice on it and am guessing it was working but I‘ll have to use another thermometer to verify temperature is as displayed.
 
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