glitch when using app via phone

mickeykool

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Gen II Timberline 1300 / Texas 34
Has anyone else noticed that if u adjust temp settings on the phone the T sometimes shuts down w/o any warning? This have happened to me a few times. I'm starting to suspect a glitch via app.
 

CampWhatnot

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Yup. U have to close the app and re open it. I haven't had my smoker shut down. I haven't been using the app until they fix it. I have called and gave input in regards to the app issues as well as being able to access our cloud based cooks and 2 timers with the ability to count up and down.
 
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Ninefingers

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How have you managed to give input on the app? I have a few things I’d like to tell them, too!
 

CampWhatnot

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How have you managed to give input on the app? I have a few things I’d like to tell them, too!

I called the Traeger customer service line. I have called many times and I had one girl who was very helpful out of all the calls I placed. When I bought my ironwood on April 1, I also ordered a cover as they gave it to me at 50% off. Well ,the dealer still hasn't got the cover so she took care of it by sending me one as a courtesy and free of charge. She took my feedback regarding the the app and was honest regarding the firmware updates. Once again out of 6 calls she was the only one who actually seemed to know anything and was more than willing to help. I still haven't received my cover from the dealer lol.
 
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SPD656

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I had an app issue for the first time ever with my timberline this week. I set the probe alarm and it never went off. Then about 6-8 hours after my cook (smoker completely off) I got two alerts about 5 min apart that my probe and hit my target temp. Good thing I was awake and paying attention because it was an over night brisket cook.
 

CampWhatnot

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Yup it can be buggy at times and other times it's ok. They need to sort it out
 

primeone

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I have two issues with the app. For some reason, I always seem to hit the "keep warm" button. They should make it smaller and put the button in a different place.

The next issue has to do with the alarm. The alarm should continue until you turn it off. I hate the fact that it beeps once and that's it!
 
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Ninefingers

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I had an app issue for the first time ever with my timberline this week. I set the probe alarm and it never went off. Then about 6-8 hours after my cook (smoker completely off) I got two alerts about 5 min apart that my probe and hit my target temp. Good thing I was awake and paying attention because it was an over night brisket cook.
You got an alert? The only way I actually get “alerts” is if the phone is on and the app is active. The local dealer even said its the expected behavior.
 
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