Tom S
New member
I have a new 850, only used a few times but I noticed the paint is bubbled/peeled off in the back bottom corners, should I be concerned or is that normal! Thanks
Yup... Mine too...
I run to 450 with no trouble but I haven't pushed my luck with the 500 thing!Hey FYI, I did call and yes they are sending out a new one in a few weeks!! Thx for all the interest, I definitely won’t be turning the new one up to 500 again!!
did you ever hear back? I am presently having the same issue with the paint in multiple locationsMy Pro 22 superheated on smoke mode. The grill is only a month old. It was on for about 10 minutes. The temp was at 379 degrees ! The Auger was pumping in pellets non stop. Something seriously malfunctioned. I put in a warranty claim direct with Traeger. Its been a week since I put in the claim. I waited patiently but finally had to call back. The claims rep at the factory said she was busy this past week and apologized for the delay. She has to get with the technical department to go over the issue and find out what to do ... Meanwhile I am not using the smoker and still waiting patiently ...
Hey FYI, I did call and yes they are sending out a new one in a few weeks!! Thx for all the interest, I definitely won’t be turning the new one up to 500 again!!
Try again after it starts to rust. That should not take long. They just replaced mine which bubbled then started rusting after 5 weeks. If it happens again, I'm asking for my money back.This is what my 4 month old Pro 575 looks like after a minor flare up from 1 small piece of salmon. I have an old beat up $200 dyna-glo gas grill that has handled 8 years of far more intense and extended heat that has worn much better than this.
Spoke with a very reasonable customer service rep who was refreshingly empathetic and understanding. After an extended hold for 'management review' they came back with a clear hesitancy in their voice to deliver the bad news. Mgmt would not honor the warranty on paint on my $800 investment, but would offer me a $70 drip pan as a consolation.
Nice to read that not everyone got shafted, but really wish I had seen threads like this prior to my investment. This brand is clearly not manufacturing the same quality of product or delivering the same level of customer service as their reputation once suggested.