Need to Replace Controller, or how to get Customer Service

David Rintoul

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Joined
May 10, 2020
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Location
Wilton, CT
Grill
Pro
I left my grill in the rain one time, and it no longer works: the controller is getting power, as the display briefly lights up, but then the display blacks out it goes out and nothing happens. I assume I need to buy a new controller, but I would like to talk with someone at Traeger first to make sure there is not another solution.

The problem is I cannot reach anyone at Traeger! I have sent several emails and left 4 messages to the customer service number to get a call back, but nothing. How do I get customer service?
 

Rflynn68

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May 18, 2020
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Location
KY
Grill
Ironwood 650
I left my grill in the rain one time, and it no longer works: the controller is getting power, as the display briefly lights up, but then the display blacks out it goes out and nothing happens. I assume I need to buy a new controller, but I would like to talk with someone at Traeger first to make sure there is not another solution.

The problem is I cannot reach anyone at Traeger! I have sent several emails and left 4 messages to the customer service number to get a call back, but nothing. How do I get customer service?
I left my grill in the rain one time, and it no longer works: the controller is getting power, as the display briefly lights up, but then the display blacks out it goes out and nothing happens. I assume I need to buy a new controller, but I would like to talk with someone at Traeger first to make sure there is not another solution.

The problem is I cannot reach anyone at Traeger! I have sent several emails and left 4 messages to the customer service number to get a call back, but nothing. How do I get customer service?

David,
I have the same problem and posted about it earlier. Plenty of others have the same problem. From what I can tell, we all have the ironwood grill. The cause seems to be the latest firmware update.
My advice would be to call the customer service line and go for call back method. They called me 2 hours later and we’re actually very helpful.
PS I wouldn’t mention the “rain” part!
 

Mikeymike

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May 29, 2020
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NC
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Eastwood 22
I’m having a repeated HEr error. I’ve clean the grill a lot. Even clean the temperature probe then it seem to work pretty good. It’s one. It’s one year old My Eastwood 22. I can’t get anyone from customer service to call me back !!!! mikefrino@me.com help!
 

MikeyR

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Feb 23, 2020
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Location
Calgary
Grill
Ironwood 650
I’m having a repeated HEr error. I’ve clean the grill a lot. Even clean the temperature probe then it seem to work pretty good. It’s one. It’s one year old My Eastwood 22. I can’t get anyone from customer service to call me back !!!! mikefrino@me.com help!
Call at 7am Mountain Time.
 

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