- Apr 1, 2023
- Reaction score
- Ironwood XL, Ironwood L, Ironwood 885, Ranger
I had the same experience with a screw when I replaced my lid sensor because CS was complaining that I opened the lid to much. Luckily I was able to grab that screw with a pair of pliers and got it loose. I was concerned about getting another XL and Your experience i just read tonight confirms my decision not to get another XL. I benched my XL during the cold snap here and brought out my trusty 885, and again it didn’t disappoint. I think my small ironwood heats to 500f almost as quick as my 885. It may be too soon to be making that claim but this small ironwood heat up pretty good.I should have given a little bit more detail, before giving up I was on the phone with two different “level 3 “supervisors, both of which, when they looked at the data said that for this unit those heat up times are absolutely normal.
When I asked them, why did they replace my first Trager? The response I received was that they were placed it because of the stripped screws in the pellet hopper, so I was unable to change the lid sensor. To this, I replied the purpose of changing the lid sensor was because you guys felt that this is why it was, slow to heat up, they kept disagreeing and said they gave me a new unit because of the strip screws to that. I said that if there were stripped screws, but the unit was working normally why would you bother changing it because those screws are irrelevant. To that they went back and said , the heat up times are normal and it is OK to allow a steak to sit for 30 to 40+ minutes resting while I heat up the unit for the reverse sear. Even though the second unit produced this same data as the first and the replaced the first one.
I even pointed out the fact that one of their first level support the video to document heat up times, first I had to set the grill to 185°, which it was supposed to reach within a certain amount of time, it never got above 165°, and then the second part of the test was to heat it up to I believe 350° again which it did not reach for 30+ minutes. Even with video evidence with their support staff using their software to access my phone for video they stood pat that this is normal.
Fortunately, the local business that I purchased the unit from completely understood, and stood by their service so they took the unit back.
This soured my experience so much that I went to a weber summit S670 and couldn’t be happier.
Fyi it only made it to 385f on the seasoning and I had to do it again, very similar to my XL but the XL didn’t go over 300f.