- Mar 30, 2022
- Reaction score
- Ironwood XL
Good call. I have to call CS again for some thermocouple troubleshooting when the machine is cold as that is apparently the next step. For escalation, did you just simply request a supervisor and they patched you through? Like you, getting frustrated with being told the same things and that these machines “just have to learn based on my cook history”. Like, what? It doesn’t get to temp - so what the heck am I cooking? LolCan you see my pics?
They are sending me a new thermocouple wire, which I feel is not going to help. I personally think the scaling is off, my meter and the grill read the same temp when at ambient, but the grill temp rises quicker than my meter the difference in the readings gets worse as the temp increases.
I asked for a supervisor after I got frustrated with the person I was talking to, when they said there was nothing wrong with my grill.
I also asked the supervisor to put a note on my file to stop repeating the same troubleshooting steps everytime I call and wasting time, these grills definitely have a issue, and I expressed my desire to return it because I am tired of wasting my time with it.
I had no lid warnings on either of my tests today with CS.