Help! I'm about to throw this thing in trash compacter

Mark Bennett

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
 

dunawayfamily

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
Mark - what version of Firmware is currently installed?
 

dunawayfamily

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No idea mate,
Whatever was loaded into it....
On the WiFIRE Controller display ... Menu->Settings->About Grill .... I am going to estimate your Firmware version is so old (given that you originally posted back in November 2019) that it has been deprecated (now considered vintage/obsolete) and is no longer supported by the App and the Traeger Cloud back-end ... if true, you will require a replacement controller with Firmware version 2.00.01 or later pre-installed ,,,
 
OP
OP
M

Mark Bennett

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On the WiFIRE Controller display ... Menu->Settings->About Grill .... I am going to estimate your Firmware version is so old (given that you originally posted back in November 2019) that it has been deprecated (now considered vintage/obsolete) and is no longer supported by the App and the Traeger Cloud back-end ... if true, you will require a replacement controller with Firmware version 2.00.01 or later pre-installed ,,,
So how do I go about getting a replacement ??
 

dunawayfamily

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So how do I go about getting a replacement ??
Traeger Support or a servicing dealer ... highly recommend you get the Firmware version from the controller display as noted above - knowing what version is installed, especially if it is version 1.x, will be helpful in requesting/justifying a replacement ...
 

magoo40

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
Does you controller look like the one in this picture?
 

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davwhite

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Hey Mark, the controller they are talking about is what is inside the box. It appears you may have an old stock model and the controller is out of date. Give Traeger a call but first get all the software details as explained above.
Screen Shot 2020-06-28 at 8.59.50 am.png
 

magoo40

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I have the same grill, I think everyone telling you to get a new controller is assumeing you have the latest model which has shit loads of issues.

If you can use the grill from the controller then your issue is getting the app connected, mine was a bit tricky but I got it working.

Are you using an Android or Apple phone, uninstall the app on your phone and restart your phone then download the latest app on your phone, as mentioned in many posts it will only connect via a 2.4hz WIFI network, if you can set it up a guest or a dedicated 2.4hz network on your router with a different name than your normal WIFI so it is easyt to identify. Try the setup again making sure you select the 2.4hz network during the setup.

When I did this with mine it crashed at the last step, but when I turned the Grill off (switch on the back) and back on it connected.

Good luck
 

Daverthal

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
I believe it only connects to 2.4 GHz channels, not 5 GHz. You might look into your WiFi network.
 

Goldfish2

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
Mark
Hey man I feel ya I was feeling the same way last week when I got my Pro 575. Have you called tech support? I tried everything and couldn't get connected either. I do have a fairly fancy Modem its an Asus quad band. There is a known issue with the wifi connection needs to be 2.4 GHz not 5.6. I finally called tech support got a nice young lady and she got me hooked up in about 20 minutes and now im loving the thing. All the best hang in there :)
 

tonyaz

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Cannot connect to WIFI....never has worked from day 1, spoke to merchant where I purchased it and he suggested buy a gaming router as they are more powerful and may work, well it didn't, now super smoke button not working so I cannot get it to forget network,

This piece of s**t needs to go, knew I shouldn't have bought it !!

Mark
I am with you. Absolute clueless implementation of WiFi (it reminds me of how difficult it was to get technology to work 30 years ago). Mediocre grill. Mediocre smoker. I am giving mine to someone I dont like much at all. Might look into a Kamado.....Note: to fix your wifi issue search for resetting it to factory.
 

dblcrona

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I think it is best to use a dual band gigabit router. Mine has 2.4gHz and 5gHz channels for the main network and guest network. I dedicated the 2.4gHz guest network to my Traeger and it has worked like a charm since day one. Your router does have to be pretty close to the grill in my experience. Mine is only about 25 feet away and the grill says the reception is weak but it is stable and works without issue. Hope this is helpful.
 

gsholz

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The issue is the phone you use to set up the Traeger. It will switch back to 5 Ghz by default during setup of the grill, thereby losing connection to the grill. Do what the others in this thread have said. Set up your home network to have a different name for the 2.4 GHz band of your access point. Then force your phone to use the 2.4 GHz band during setup. Problem solved. You can go back to the 5GHz band on your phone once the Traeger is fully set up. The reason why Traeger does not use the 5GHz Wifi band is because it does not penetrate well through walls and grills are outside.
 

Grill Billy

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I feel your pain. I was unable to get my new Pro 780 connected. It turned out that the controller was faulty. They sent out a new controller and once I installed it and completed the initial set-up, things have been rock-solid. It's been nearly a month now and everything is wonderful.

I found the Traeger tech support people to be very friendly and they genuinely try to help. With that said, some seem to be more knowledgeable than others in my experience.

Good luck!
 

Daachef

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My guess is the tech support people outnumber all other departments combined....glad I went old school... most of this forum is dedicated to glitchy apps and software....
I don't need to adjust my smoker Temps whilst at the home depot.
 

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