Failed to download certificate files

Frontrow55

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I did the reset and now it won't update or pair to my phone. My wifi on my phone become Traeger-0111

For those that did the factory reset and are waiting for 2.0 to arrive for more than 24 hours, below are the steps Traeger sent me last night to get 2.0. I probably won't have a chance to do all of this until Saturday, but if anyone has this problem and wants to try, I'd love to here how it went.
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Hi Joe. We apologize for the delayed reply and we believe we have found a solution to your connectivity issue. We have found more steps that need to be completed with the Factory Reset in order for it to properly work. Please follow the steps below and make sure you are completing them all *in order* and complete the list to the very end. This will help ensure the success and if this is not successful, please keep us posted. Thank you so much for both your time and patience.

1. Power cycle both phone and grill:
a. Power off phone and power back on.
b. Power off the grill by switching off power switch, wait 30 seconds, and power back on.
2. Check to see if you have the latest version of the app a. iOS – In the app follow these steps
i. Click the link labeled “More” at the bottom of the app or account link in the top left corner (Shaped like a silhouette of a person)
ii. Version number is under the Traeger logo
b. Android – In the app follow these steps
i. Select “Menu” in the top left corner
ii. Scroll to bottom and select “settings”
iii. Select the three vertical dots in the upper right-hand corner
iv. Select “open source licenses”
v. Version number is under the Traeger logo
3. Factory Reset Grill
a. On grill go to menu > settings > about the grill, then press and hold the ignite button until you see the Traeger logo.
4. Check the Firmware version on the grill
a. To check the firmware on the grill go to Menu > Settings > then About Grill.
5. If the firmware version is 01.01.05 or 01.01.06 forget WiFI and then go to step 7
6. If the firmware version is 01.01.04 or an earlier version, follow the below steps
a. Restart the connection process
i. Say Yes/Accept/Join to all prompts
b. Grill will Download firmware update during the pairing process
i. Wait patiently as it downloads twice (once for update, and once for certificates).
c. After naming the grill, the grill should be connected to Wifi but may not appear in the app. This is normal.
d. Check firmware (will likely be 02.00.00)
e. Forget wifi on grill controller i. menu > wifi information > forget network
f. Proceed to Step 7
7. Power cycle both phone and grill again.
a. Power off phone and power back on.
b. Power off the grill by switching off power switch, wait 30 seconds, and power back on.
8. Restart the connection process
a. Say Yes/Accept/Join to all prompts
9. Grill will download firmware update during the pairing process
a. Wait patiently as it may say downloading twice (This is the second time we would be going through this process)
b. After the grill has downloaded the latest firmware, you will be taken to the name your grill screen
10. Check grill firmware for latest version Link Menu > Settings > then About Grill.
 

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RemE

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I did the reset and now it won't update or pair to my phone. My wifi on my phone become Traeger-0111
The phone is auto connecting to your Grill's access point wifi mode, because it learned to auto connect to the grill at some point. On your phone, you need to choose the "forget network" choice for the grill so the phone will not auto connect to the grill.

Then you need to have your phone connected to your 2.4Ghz home network when you begin the grill pairing procedure. The app will pass your home network info to the grill during the process.

During normal use your Phone and Grill never directly connect to each other using the Grill's AP mode, they communicate over your home network and the internet. The Grill's AP mode is only used at setup.
 

Noyes

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Is there any fix to this mess. I have2019- 575 for xmas, worked great until the update. I have gone through all the forms and tried all the set ups. Still nothing.
My wife was unsold on this grill at the dealer bc of the wifi option, worked great for 2 weeks..

What is Traeger-F419 & why does the grill want to connect to it? Thats not my wifi address!!!
 

Walleye Hunter

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I believe it's a glitch. I had to forget network, delete and reinstall the app to get past that.
 

Frontrow55

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The phone is auto connecting to your Grill's access point wifi mode, because it learned to auto connect to the grill at some point. On your phone, you need to choose the "forget network" choice for the grill so the phone will not auto connect to the grill.

Then you need to have your phone connected to your 2.4Ghz home network when you begin the grill pairing procedure. The app will pass your home network info to the grill during the process.

During normal use your Phone and Grill never directly connect to each other using the Grill's AP mode, they communicate over your home network and the internet. The Grill's AP mode is only used at setup.
I get what you're saying. I chose "Forget Network" and also turned off auto connect, and deleted the app, but guess what it still auto connect to the grill as my wifi. I attempted this several times, getting frustrated

Thanks for the advise
 

tonyaz

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I have been watching this post for a while trying to figure this mess out. I got my grill working yesterday, finally. I have spoken to at least four people at Traeger customer service and I am sad to say this but they were totally clueless. Had I listened to them, I'd still be waiting. The new website they posted is what got be back connected (traegergrills.com/status). My issue was that the new software they installed several weeks ago broke the connection of my grill to my home network. My grill was unable to reconnect. The customer reps kept telling me to just wait for it to update. I kept telling them that my grill couldn't connect, but they said "no worries, just keep waiting, we are pushing an update." That was just wrong, you can't update something that is not connected. What finally worked for me was to reset the grill to the factory settings, which set it back to the prior grill software (NOT the 2.0). Once that was done, my grill was then able to reconnect to my network (after following the wizard directions). This is key....with the connection restored, my grill was then able to receive the updated data files (took about four hours). Once that was done, it also updated to the new software. With the new data files, the software was able to then actually function and connect to the app. It was still a bit of a convoluted process, so you have to follow the website directions very closely. Be patient and you will get it. Good luck. hope this helps.
Thank you. OF COURSE NEW FIRMWARE CANNOT BE INSTALLED IF YOUR GRILL CANNOT CONNECT TO YOUR ROUTER (and, thus the internet)!!!! My problem is that and mine is a brand new grill Jan 2020. The factory firmware was 2.0. Factory reset wont help (altho, I will try - I have no other ideas). Guess I am screwed until someone at Traeger gets it through their heads that updating firmware, in my case, REQUIRES a file I can download and install from my PC. Or better yet, rather than this absurd instruction, "turn on grill and wait 24 hrs for a push update", maybe the firmware should exist as a download from their website to your PC, for EVERYONE so that one could install it immediately.

Bottom line. HIRE SOMEONE COMPETENT with technical experience of this type!
 

tonyaz

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Is it just me, or has anyone else gone through the 'set-up-wizard' on their site and they get to a blocking point? As in, there are two options to choose from, but neither of them answer the question that is being asked.
They cant even do a flowchart properly. No wonder they cant figure out how to solve the problem.
 

tonyaz

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OKAY!

I dunno if this is coincidence or not but i just did a beer can chicken with "I'm so sorry your WiFire doesn't work" rub and amazingly enough the grill is at 2.00.00 firmware and wifi is reconnected?!?!? App connected and works perfectly.

I did nothing new or abnormal but TRY THE CHICKEN RUB TO MAKE THE WIFI WORK!
You are a Traeger tech support guy, arent you??? :D
 

Walleye Hunter

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I didn't know my grill had one. Push the menu button and see what you can dig up. Otherwise I suspect you could turn it off and turn it back on but that would mess with your grilling.
 

PelagicDev

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Is there any fix to this mess. I have2019- 575 for xmas, worked great until the update. I have gone through all the forms and tried all the set ups. Still nothing.
My wife was unsold on this grill at the dealer bc of the wifi option, worked great for 2 weeks..

What is Traeger-F419 & why does the grill want to connect to it? Thats not my wifi address!!!
That is just part of the process. "Traeger-F419" is a temporary wifi network on your grill and the first step is for your phone to connect to that network. After it's connected, your phone will then update the grill to use your home's WiFi network and then the "Traeger-F419" network will go away. Doing it this way makes it so that you don't have to enter a WiFi password on your grill, in which case you can't do anyway because your grill doesn't have a keyboard.
 

Frontrow55

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Thank you. OF COURSE NEW FIRMWARE CANNOT BE INSTALLED IF YOUR GRILL CANNOT CONNECT TO YOUR ROUTER (and, thus the internet)!!!! My problem is that and mine is a brand new grill Jan 2020. The factory firmware was 2.0. Factory reset wont help (altho, I will try - I have no other ideas). Guess I am screwed until someone at Traeger gets it through their heads that updating firmware, in my case, REQUIRES a file I can download and install from my PC. Or better yet, rather than this absurd instruction, "turn on grill and wait 24 hrs for a push update", maybe the firmware should exist as a download from their website to your PC, for EVERYONE so that one could install it immediately.

Bottom line. HIRE SOMEONE COMPETENT with technical experience of this type!
I have been watching this post for a while trying to figure this mess out. I got my grill working yesterday, finally. I have spoken to at least four people at Traeger customer service and I am sad to say this but they were totally clueless. Had I listened to them, I'd still be waiting. The new website they posted is what got be back connected (traegergrills.com/status). My issue was that the new software they installed several weeks ago broke the connection of my grill to my home network. My grill was unable to reconnect. The customer reps kept telling me to just wait for it to update. I kept telling them that my grill couldn't connect, but they said "no worries, just keep waiting, we are pushing an update." That was just wrong, you can't update something that is not connected. What finally worked for me was to reset the grill to the factory settings, which set it back to the prior grill software (NOT the 2.0). Once that was done, my grill was then able to reconnect to my network (after following the wizard directions). This is key....with the connection restored, my grill was then able to receive the updated data files (took about four hours). Once that was done, it also updated to the new software. With the new data files, the software was able to then actually function and connect to the app. It was still a bit of a convoluted process, so you have to follow the website directions very closely. Be patient and you will get it. Good luck. hope this helps.
I finally got connected using the web site (traegergrills.com/status) after following the wizard directions for version 2.0 even though my grill version was 01.01.06.

Thanks for the Help
 

ChubbsBBQ

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I received the below response from Traeger today with some factory reset steps to try. I won't have time to try this until tonight or tomorrow. If someone getting the certificate error has time to try this and report back that would be great.
-------------------------------
Hi Joe. We apologize for the wait over the weekend and we thank you for sending over the video This was helpful. Our IT director has informed us that you need a Factory reset as the controller is storing bad data and this is why it is having an error with the files downloading.

1. Factory reset (on grill go to menu -> settings -> about the grill, then hold ignite button until Traeger logo appears)
2. Then check and make sure it is not still attached to your WiFI and if so, forget WiFi (which will be under settings -> WiFi information)
3. Power grill off and on
4. Delete grill in the App
5. Go through pair grill.

The grill should download the new AWS firmware while pairing and get the grill connected. This should solve the issue you are having so the grill will now be able to download the files and get connected correctly. Please keep us in the loop with how this goes. Take care
My Ironwood 885 has been “downloading files” for over a week now. Is that normal? I unplugged it and moved it right next to my router to help with connection for about 3 days. Then I had to take it back outside to use it and it is still downloading files. Any suggestions?
 

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Основываясь на долголетний практический опыт в этом деле и профессиональную бригаду экспертов, по , геофизическое исследование скважин, очистка дренажа, гидродинамическая очистка, телеинспекция систем канализации, очистка ёмкостей питьевого водоснабжения, замена водоподъёмной трубы в скважине, очистка трубопроводов высоким давлением и прочие. Подобные услуги широко могут использоваться во всяческих ориентированности, в разного рода как ирригация, сельское хоз-то, комерческий или жилой комплекс. Вся наша команда профессионалов владеет обширным практическим опытом в данных направлениях, все это даёт возможность нашей фирме приводить в исполнение подобные работы такие услуги как прочистка канализации, обслуживание скважин, замена глубинных насосов, очистка ливневой канализации, очистка дренажной канализации, прочистка дренажной канализации, замена водоподъёмной колонны в скважине, поставка скважинных трубсверхэффективно и легко. Предлагаемые услуги постоянно эксплуатируются различными нашими клиентами за их быстрое исполнение и конкурентную расценочную политику.
 

Piloxi

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Can someone please help?
I have timberline 1300. i cannot seem to forget network. It is stuck there. I am also unable to reset to factory. I go to about grill and good in ignite. Does not work. Tried unplugging. Tried deleting app and reinstalling. Nothing is working. I removed grill from app now I cannot find the name. I do not have a QR code. Help it is so frustrating
 

MikeyR

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Can someone please help?
I have timberline 1300. i cannot seem to forget network. It is stuck there. I am also unable to reset to factory. I go to about grill and good in ignite. Does not work. Tried unplugging. Tried deleting app and reinstalling. Nothing is working. I removed grill from app now I cannot find the name. I do not have a QR code. Help it is so frustrating
Power cycling it doesn’t help? Try putting it in Sales Demo mode, that rests it.
 

Piloxi

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Power cycling it doesn’t help? Try putting it in Sales Demo mode, that rests it.
Unfortunately I do not believe it has a demo mode. And no power cycle does not work. I forget WiFi but it freezes. I power cycle and restart to see all WiFi info remains😡
 

MikeyR

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Unfortunately I do not believe it has a demo mode. And no power cycle does not work. I forget WiFi but it freezes. I power cycle and restart to see all WiFi info remains😡
In Settings? Sales Mode at bottom of settings menu.
 

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