I have emailed Traeger Customer Support Several times and most recently in the last four Weeks. It has taken about 10 days to get a response which wasn’t an issue for me since my Traeger was still useable. When they did reach out they responded with next steps, and instructed me to call customer service if the issue wasn’t corrected. I still had the issue so I contacted customer service, there was an await time of 45 minutes, I opted for a return call. Customer Service returned the call with in 35 minutes. I referenced the email, after a quick hold Customer Service located the e-mail. The Customer Service Representative then sent the part via USPS to repair. The Customer Service Representative said that the best communication is via phone...but if you can provide an email with specifics along with photos it also helps.