App Connects over Cellular, not over WiFi

[lvooys]

This is kind of a weird issue. I had no problems connecting until the app was updated earlier this week. (Monday the 13th)

Now I could not get my app to connect to the Traeger at all until I tried disconnecting from my home WiFi. On WiFi when I try to connect I get a 'Connecting to Grill' message that never times out. I accidentally disabled wifi when trying to switch my phone between 2.4 and 5 Ghz networks and discovered that it connects instantly over 4G cell network.

Does anyone have any idea what would cause this? Obviously the grill itself is communicating over the internet. I have not changed any router settings, locations, etc since before the app update when everything was working fine. I also don't have any port forwarding, blocking, or anything else going on on the router.

 

[PaulyPaul]

I would reach out to your router company. If it is provided by ISP, then I would reach out to them.

 

[SmokeyT]

This is kind of a weird issue. I had no problems connecting until the app was updated earlier this week. (Monday the 13th)

Now I could not get my app to connect to the Traeger at all until I tried disconnecting from my home WiFi. On WiFi when I try to connect I get a 'Connecting to Grill' message that never times out. I accidentally disabled wifi when trying to switch my phone between 2.4 and 5 Ghz networks and discovered that it connects instantly over 4G cell network.

Does anyone have any idea what would cause this? Obviously the grill itself is communicating over the internet. I have not changed any router settings, locations, etc since before the app update when everything was working fine. I also don't have any port forwarding, blocking, or anything else going on on the router.

No problems here..not really liking the new app though but we’ll see!!

 

[lvooys]

The router is mine, but I don't believe its the issue since everything was working as of a week ago shortly before the app update.

I did double-check all of the settings though just in case and I have no type of port forwarding, firewall, blocking, etc set up or turned on. I'll see if I can try with my wife's phone tomorrow to see if there's some issue with my phone.

 

[PaulyPaul]

Saw this on another forum.

"So i have been trying to get my WIFRE connected for 3 weeks and today i made it happen! I have a router that runs 5ghz and 2.4ghz. After naming the 2.4Ghz another name with a new password it still did not work. I had to go to the advance settings and change the channel bandwith to 20MHZ in order for it to stay on a 2.4 network. i also put my phone on airplane mode and kept the grill off while it connected and it works perfect now."

 

[lvooys]

My wife's phone also does not connect to it and I can't connect over cell data anymore. I've ordered new home networking equipment (unrelated, but good timing) and will report back if that fixes my problem at all.

 

[dunawayfamily]

This is kind of a weird issue. I had no problems connecting until the app was updated earlier this week. (Monday the 13th)

Now I could not get my app to connect to the Traeger at all until I tried disconnecting from my home WiFi. On WiFi when I try to connect I get a 'Connecting to Grill' message that never times out. I accidentally disabled wifi when trying to switch my phone between 2.4 and 5 Ghz networks and discovered that it connects instantly over 4G cell network.

Does anyone have any idea what would cause this? Obviously the grill itself is communicating over the internet. I have not changed any router settings, locations, etc since before the app update when everything was working fine. I also don't have any port forwarding, blocking, or anything else going on on the router.

The cellular connection is between the App device and Traeger's Cloud backend - once the grill is setup and WiFIRE is working, the App and the Grill no longer communicate 1:1, but through that Cloud backend, which acts as a broker ... this is typical of all IOT-based devices