Help! WiFi issue i think i may have corrected.

Jdempc

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Hello, I'm new to smoking and was getting very excited about the few meals I was able to make. Then it happened. I upgraded my wireless router cable modem. I lost the connection between my app and the Treager. I tried all troubleshooting suggestions and finally, after talking to CS I learned a few things. You may already be aware of these requirements. But I will list them anyway.
  • Make sure your modem has 2.4Ghz. Newer modems will operate with both 2.4 & 5Ghz
  • Make sure to have separate passwords and separate names for each network(2.4 & 5Ghz).
  • Whatever device(cell, Ipad,etc.) you choose to communicate with the Treager, will have to operate in the same 2.4Ghz network
    • Make sure your device doesn't auto connects to the 5Ghz network.
  • Before you start the next step, I was instructed to reboot my modem and make sure it is fully online.
  • Customer Support instructed me on a task that's not in the manual. Hard reset on the Treager to forget the network.
    • With the Smoker turned on - still cool. Go through the menu until you get to >Settings then to >About Grill
    • Once in the >About Grill area Hold Ignite for around 30 seconds
    • The display will open in a test environment. interesting area if you want to explore later.
    • CS then asked me to power the switch off and unplug the power cord for 30 sec.
    • Reconnect the power cord and turn on power switch.
    • Varify that your device that the app is running on, is connected to the 2.4GHz network.
    • Start the Treager App and follow the instructions for adding a grill.
  • It worked for me!!!
Good luck and i hope this helps some hungry dude.
 

Slimpicker

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WELCOME to the site...

And THNX for the info, it just might help someone...
 

traeger860

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For what it’s worth, my Traeger connects to my Linksys Velop mesh network without any problems. I’ve had other “smart” devices that refused to connect to it in the past.
 

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