Help! WiFi issue i think i may have corrected.

[Jdempc]

Hello, I'm new to smoking and was getting very excited about the few meals I was able to make. Then it happened. I upgraded my wireless router cable modem. I lost the connection between my app and the Treager. I tried all troubleshooting suggestions and finally, after talking to CS I learned a few things. You may already be aware of these requirements. But I will list them anyway.

• Make sure your modem has 2.4Ghz. Newer modems will operate with both 2.4 & 5Ghz
• Make sure to have separate passwords and separate names for each network(2.4 & 5Ghz).
• Whatever device(cell, Ipad,etc.) you choose to communicate with the Treager, will have to operate in the same 2.4Ghz network
  • Make sure your device doesn't auto connects to the 5Ghz network.
• Before you start the next step, I was instructed to reboot my modem and make sure it is fully online.
• Customer Support instructed me on a task that's not in the manual. Hard reset on the Treager to forget the network.
  • With the Smoker turned on - still cool. Go through the menu until you get to >Settings then to >About Grill
  • Once in the >About Grill area Hold Ignite for around 30 seconds
  • The display will open in a test environment. interesting area if you want to explore later.
  • CS then asked me to power the switch off and unplug the power cord for 30 sec.
  • Reconnect the power cord and turn on power switch.
  • Varify that your device that the app is running on, is connected to the 2.4GHz network.
  • Start the Treager App and follow the instructions for adding a grill.
• It worked for me!!!

Good luck and i hope this helps some hungry dude.

 

[Slimpicker]

WELCOME to the site...

And THNX for the info, it just might help someone...

 

[traeger860]

For what it’s worth, my Traeger connects to my Linksys Velop mesh network without any problems. I’ve had other “smart” devices that refused to connect to it in the past.