SamB
New member
- Joined
- Jun 22, 2020
- Messages
- 1
- Reaction score
- 0
- Location
- 5900 Potomac Ave, Hampton, VA, 23605
- Grill
- Pro series 22
Final Update: About a week later, after it arrived, I was able to install the new controller. I had some initial issues with the motor - which resolved itself after disconnecting everything and reconnecting it. My grill is not back to working as intended.
Update: The following day on the 23rd I attempted contacting support for the 5th time and had a wait time of 15-20 minutes instead of 3+ hours. The customer support rep spoke English this time as a bonus. He took my information, grill serial number and issued a replacement part on the warranty, which arrived July 3rd. I intend on installing it within the next few days weather permitting.
I have tried several times to contact someone to help me get a replacement controller for my pro series 22 grill that has suffered power line damage. I have tried the callback feature three times, tried waiting for several hours (to ultimately get disconnected), and now I am getting "call cannot be completed as dialed" from the 1-800 number on the website.
Could someone send me some valid contact information on how to order/acquire the replacement parts I need before I decide never to buy another Traeger product? I have had a very expensive and inoperable grill since Mid-March (three months).
Update: The following day on the 23rd I attempted contacting support for the 5th time and had a wait time of 15-20 minutes instead of 3+ hours. The customer support rep spoke English this time as a bonus. He took my information, grill serial number and issued a replacement part on the warranty, which arrived July 3rd. I intend on installing it within the next few days weather permitting.
I have tried several times to contact someone to help me get a replacement controller for my pro series 22 grill that has suffered power line damage. I have tried the callback feature three times, tried waiting for several hours (to ultimately get disconnected), and now I am getting "call cannot be completed as dialed" from the 1-800 number on the website.
Could someone send me some valid contact information on how to order/acquire the replacement parts I need before I decide never to buy another Traeger product? I have had a very expensive and inoperable grill since Mid-March (three months).
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