Yes. I have done all. Shop vac the pellets. Started from scratch. Could hear the pellets drop said igniting for like ten minutes then a small fire. Put it in shut down and the fire went out and it cleared all the pellets. Customer service never called back. I’m worried that I wasted 2k.
Typical factory defect. The hot rod is most likely installed too far in. Remove the pot, loosen the screw holding the hot rod in place, extend it out more more than a 1/4 to 3/8 of an inch. Reinstall and you should be good to go. There is a video on their site showing how to "replace" the hot rod and it mentions how far out the hot rod should be. Don't extend too far or it will burn out sooner.
This is a “copy and paste” from a reply to a post that wrote earlier this week:
“I got this recommendation from a member of this forum, and got through using their phone message to call me back earlier this week. Try calling the support line, (800) 872-3437, as soon as they open which is (per Traeger website) at 10:00am, Mountain daylight. The support hours used to start at 9:00am, so I might take a shot at getting through then.”
Traeger has got to get their support straightened out. Earlier this year they were much more responsive, but not perfect.
I know your disappointment. I hope they get things straightened out. For the first 2 months I owned my Timberline 1300, it worked flawlessly. It was a terrific experience.