New Timberline won’t fire up

Bath1239

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Just unboxed my new Timberline 830
It will not fire up. Just says igniting for 15 minutes. Help.
 

MikeyR

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You primed it? Clear the hot pot of pellets. Do you feel heat on the hot rod? I’d say empty the hot pot and try again.
 
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Bath1239

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Yes. I have done all. Shop vac the pellets. Started from scratch. Could hear the pellets drop said igniting for like ten minutes then a small fire. Put it in shut down and the fire went out and it cleared all the pellets. Customer service never called back. I’m worried that I wasted 2k.
 

StillinICT

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Typical factory defect. The hot rod is most likely installed too far in. Remove the pot, loosen the screw holding the hot rod in place, extend it out more more than a 1/4 to 3/8 of an inch. Reinstall and you should be good to go. There is a video on their site showing how to "replace" the hot rod and it mentions how far out the hot rod should be. Don't extend too far or it will burn out sooner.
 

MikeyR

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That was going to be my next comment, pull the hot rod out a bit.
 

CTWsr50

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This is a “copy and paste” from a reply to a post that wrote earlier this week:

“I got this recommendation from a member of this forum, and got through using their phone message to call me back earlier this week. Try calling the support line, (800) 872-3437, as soon as they open which is (per Traeger website) at 10:00am, Mountain daylight. The support hours used to start at 9:00am, so I might take a shot at getting through then.”

Traeger has got to get their support straightened out. Earlier this year they were much more responsive, but not perfect.

I know your disappointment. I hope they get things straightened out. For the first 2 months I owned my Timberline 1300, it worked flawlessly. It was a terrific experience.
 

MikeyR

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IT seems the hours have changed again. I got this email this morning. I called at 7am MST (6am PST) and was told a 2 minute wait, it was closer to 30, which isn't bad these days....

If in any case help is needed we are ready to help at 1-800-872-3437 from 5 a.m. to 7 p.m. PT, Monday through Saturday and 6 a.m. to 7 p.m. PT, Sunday. Thank you for choosing Traeger!
 
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Bath1239

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Thank you all. I don’t see the hotrod sticking out but yesterday is my only day off for awhile hopefully I can get to it after work today but I feel better that it’s Prbly the issue.
 
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Bath1239

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It’s looks to be properly placed. I am trying again it was a windy rainy afternoon yesterday maybe that had something to do with it.
1588287157224.jpeg
 
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Bath1239

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Ran ignite for 10 minutes. Nothing. During ignite the fan cycles on and off and then runs constant for a few minutes and back to on and off. Idk.
 
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Bath1239

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I did touch the rod and it was hot enough to hurt and hank my hand back. Not sure if that helps.
 

MikeyR

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I did touch the rod and it was hot enough to hurt and hank my hand back. Not sure if that helps.

Maybe a faulty hot rod? Call and I’m sure they’ll send a new one. Call at 5am PST.
 
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ColaCooker

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Hey Bath, ribs look great! What did you do to get it working?
 

CTWsr50

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Happy you got it fixed, -a good feeling. Ribs look perfect!
 

Sodaking27

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Good looking ribs. Glad you got the issue resolved.
 

ronnasboy

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looks like you got it working. I had same problem with my renegade elite years ago. eventually opened up the bottom and found out one of the wires (I think it was the hot rod but i's been so long ago, I don't remember for sure) was not completely plugged in @ the factory. pushed it in all the way, and has been working fine since.
 

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