I purchased a MEATER block about 6 months ago. From the beginning this thing was junk. At first 2 of the probes kept falling offline and the app keeps having to reconnect. False offline notifications spammed me constantly and then probe 2 became permanently disconnected and I couldn't get it to reconnect at all. The block was 4 to 5 feet from the Traeger. I worked with support and they sent me a new probe set after sending the original unit back. This was their response:
"On your original Block you definitely had a couple of probes with a bad signal, which would explain why they would drop connection, especially probe 3. I am still doing a couple of other tests, but the good news is that all the probes I sent out with your new Block are good. "
Now I have the "better" probes and it's even worse. 3 of the 4 don't stay connected.
Now MEATER says it's my fault because it's the steel in the Traeger. The Block is 5 feet from the Traeger and in my opinion should work just fine. I also put my phone into the Traeger and put some ear buds on over bluetooth and got 3x the range well past where the block is.
After 6 months trying to use this thing it has never worked right and now I have to pay $50 bucks in a restocking fee. This company's product is garbage and I recommend NOT getting one. I was going to say to wait until they sort out their connection issues to get one but considering the shit customer support I recommend avoiding them all together and waiting for another company to come along that will have a better wireless product.
BBQ Guru, I'm sorry for leaving you. Please take me back.
"On your original Block you definitely had a couple of probes with a bad signal, which would explain why they would drop connection, especially probe 3. I am still doing a couple of other tests, but the good news is that all the probes I sent out with your new Block are good. "
Now I have the "better" probes and it's even worse. 3 of the 4 don't stay connected.
Now MEATER says it's my fault because it's the steel in the Traeger. The Block is 5 feet from the Traeger and in my opinion should work just fine. I also put my phone into the Traeger and put some ear buds on over bluetooth and got 3x the range well past where the block is.
After 6 months trying to use this thing it has never worked right and now I have to pay $50 bucks in a restocking fee. This company's product is garbage and I recommend NOT getting one. I was going to say to wait until they sort out their connection issues to get one but considering the shit customer support I recommend avoiding them all together and waiting for another company to come along that will have a better wireless product.
BBQ Guru, I'm sorry for leaving you. Please take me back.