Fireboard 2 unit doesn't hold a charge

[Slimpicker]

Sept 2020 Fireboard 2 is becoming old?
It won't hold a charge on itself once charged fully and maybe not used for a month
It takes well over night to charge and when using drains faster than Spark

yeah it's an earlier model, I get it, I don't want to drop another $250 for new... I should contact CS??? I guess it wouldn't hurt

 

[RustyJake]

I can't say I have tested mine on battery for a while. I normally use it to cook on the egg so it's controlling a fan too, so it's plugged in. But when I plug it in, it charges to full power quickly, definitely not overnight (even with it running)
Worth an email, if nothing at all to see if there's a replacement battery available, and is it user changeable. I would think if it was user serviceable it would be listed on their website for sale. I am thinking its something they may do at the factory.
My FireBoard Pulse is only about a year old and that battery is less than Impressive. I added it to my last brisket cook when I went to hold in the oven and it died within a couple of hours.
Maybe @Timmy can reach out seeing he is an affiliate sales for them now.

 

[Slimpicker]

So, something is giving me FEEDBACK if I keep it plugged in the same power cord as Traeger
It's weird but charging while using with Traeger is not an option, which shouldn't matter BUT might point to the problem or might be a symptom
It interferes with Traegers power board... even plugged into a new high gauge 3way power cord

Yeah, I'll have to send CS an email or something... I actually don't use it anymore because of all this weird stuff.

 

[RustyJake]

It'll need to go back to the factory if it needs any work, including a battery change. There are no user serviceable parts according to FB.
But, like anything else out there, some of us don't mind tinkering and having a look inside. It would be difficult and expensive for anyone north of the border to return one for servicing, so opening one up may be tempting.
I would be on the fence on that. I think as long as it worked plugged in, I'd be content

 

[Slimpicker]

I've been known to tinker.... IDK... might be tempting

 

[RustyJake]

Came across this today, in case you are using a different USB cable and different power adapter than the one it came with.

If that isn't your problem, I recall my problem was intermittent bad probes. Unit would run perfectly without any probes plugged in, put in a suspect probe and the unit would give readings on ports without anything plugged in and all sorts of readings and reboot itself periodically.
If you haven't, try the original plug and cord and try charging it without any probes plugged in and see if that gets you anywhere

 

[M.Wong]

I tested mine last night after seeing this post and it ran for 10+ hours on a full charge.

My Fireboard 2 is from November 2021 but it has gone back to the factory for service. Once I dropped it and broke the screen, and once it froze up and needed to be reimaged - not a battery issue though so I assume they didn't replace it. Both times their customer service got back to me right away and the repair/return was done quickly. I think each repair was about $50 which included return shipping. (I am using the original plug and cord, never had a strange interference.)

 

[Slimpicker]

Came across this today, in case you are using a different USB cable and different power adapter than the one it came with.

If that isn't your problem, I recall my problem was intermittent bad probes. Unit would run perfectly without any probes plugged in, put in a suspect probe and the unit would give readings on ports without anything plugged in and all sorts of readings and reboot itself periodically.
If you haven't, try the original plug and cord and try charging it without any probes plugged in and see if that gets you anywhere

OKAY but do we know what CHARGE it's supposed to have
YES>>> I think I've been using a different charger and cable, I found my 1 original Fireboard charger and it reads 5v when plugged in... but I remember reading it needed to be 5v and no more.... and I tried that but not on FireBoard charger

No, none of this had anything to do with probes because between a couple of charges I didn't even use it...
It's on the original charger now, I'll do Spark next and see if I get back to original quality or not....

I also just ordered a NEW charger from the site....

 

[RustyJake]

Standard FireBoard2 ships with a 5 volt
The one with the drive ships with a 5-12 volt adapter
How FireBoard is using USB-PD - FireBoard Labs https://share.google/mjqcm9HCLn5VJqFPA

 

[Slimpicker]

Probably was my fault all along, accept for being able to run Traeger and fireBoard charger off same outlet at same time.... I haven't tried that again yet, I'm 90% sure it was with the stock setup a couple years ago.
It's not needed if I start with a full charge anyway.

I never use these until half way thru a cook anymore anyway... I'm way lazier than RustyJake

 

[Timmy]

Sept 2020 Fireboard 2 is becoming old?
It won't hold a charge on itself once charged fully and maybe not used for a month
It takes well over night to charge and when using drains faster than Spark

yeah it's an earlier model, I get it, I don't want to drop another $250 for new... I should contact CS??? I guess it wouldn't hurt

I’d contact customer service first. If that doesn’t go anywhere let me know.

 

[Timmy]

So, something is giving me FEEDBACK if I keep it plugged in the same power cord as Traeger
It's weird but charging while using with Traeger is not an option, which shouldn't matter BUT might point to the problem or might be a symptom
It interferes with Traegers power board... even plugged into a new high gauge 3way power cord

Yeah, I'll have to send CS an email or something... I actually don't use it anymore because of all this weird stuff.

Thats weird. I’ve ran 2 grill and had my FB plugged it too. Didn’t have any trouble with any of the electronics.

 

[Slimpicker]

Thats weird. I’ve ran 2 grill and had my FB plugged it too. Didn’t have any trouble with any of the electronics.

I need to give this one more try with my new FB charger that is typeC to typeC

For all I know it's my 575 doing it....

 

[Slimpicker]

FireBoard has not replied to my email yet.

i think I'm still experiencing a drain in my FB2 unit, It's not a big deal I guess... I don't use it enough to justify any kind of special treatment

 

[RustyJake]

FireBoard has not replied to my email yet.

i think I'm still experiencing a drain in my FB2 unit, It's not a big deal I guess... I don't use it enough to justify any kind of special treatment

That is really odd. They have always been quick to reply to any emails I had sent.
Did you get a confirmation email stating they received your request, it's automated, but you always get one. If you didn't, check your spam to see if it went there. If not, check that you have their email address correct.
They don't offshore their technical support. It is all in-house and manned by people that actually use the FB products.