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dunawayfamily

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Does anyone have a customer service email address for Traeger?

Both of the email addresses I have for Traeger are now giving AutoResponse replies with "this is an unmonitored email address" ... info@traegergrills.com & service@traegergrills.com ... I believe that since they've added on an outsourcing partner to handle the influx of calls to Customer Service that they've stopped using the email addresses as a means for a customer to make first contact ...
 

Luvie

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So, now they not only don't return your calls; they also don't reply to your emails?
 

RustyJake

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So, now they not only don't return your calls; they also don't reply to your emails?
Unlike the callback lottery, at least with the emails you know you aren't going to get a response by means of an automated reply stating so. ??
 

wahlstromca

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I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.
 

Slimpicker

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Pro 575 Bronze► OKJoe's Longhorn Combo► WeberQ Gasser ►Weber kettle► UDS ► Inkbird Sous Vide
I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.

I'm still waiting on my replacement DRUM and when I called yesterday, I had a guy on the phone for 30 minutes trying to find where I even had an order for a replacement... he never found it... but WOULD NOT order me one because I might still be getting it... MIND BOGGLE
 
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