Email

dunawayfamily

Active member
Joined
Apr 23, 2020
Messages
466
Reaction score
137
Points
43
Location
Western WA State, US
Grill
PRO 780
Does anyone have a customer service email address for Traeger?
Both of the email addresses I have for Traeger are now giving AutoResponse replies with "this is an unmonitored email address" ... info@traegergrills.com & service@traegergrills.com ... I believe that since they've added on an outsourcing partner to handle the influx of calls to Customer Service that they've stopped using the email addresses as a means for a customer to make first contact ...
 

Luvie

New member
Joined
May 5, 2020
Messages
3
Reaction score
2
Points
3
Location
Houston
Grill
Pro 575
So, now they not only don't return your calls; they also don't reply to your emails?
 

RustyJake

Active member
Joined
Apr 14, 2020
Messages
254
Reaction score
96
Points
28
Location
Vancouver Island
Grill
Ironwood 650
So, now they not only don't return your calls; they also don't reply to your emails?
Unlike the callback lottery, at least with the emails you know you aren't going to get a response by means of an automated reply stating so. 😃😁
 

wahlstromca

New member
Joined
Sep 3, 2020
Messages
1
Reaction score
0
Points
1
Location
Utah
Grill
Eastwood 22
I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.
 

Slimpicker

Active member
Joined
Aug 3, 2020
Messages
310
Reaction score
84
Points
28
Location
stl mo
Grill
Pro 575 Bronze
I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.
I'm still waiting on my replacement DRUM and when I called yesterday, I had a guy on the phone for 30 minutes trying to find where I even had an order for a replacement... he never found it... but WOULD NOT order me one because I might still be getting it... MIND BOGGLE
 

Latest Discussions

Top