Email

[justinmorgan904]

Does anyone have a customer service email address for Traeger?

 

[dunawayfamily]

Does anyone have a customer service email address for Traeger?

Both of the email addresses I have for Traeger are now giving AutoResponse replies with "this is an unmonitored email address" ... info@traegergrills.com & service@traegergrills.com ... I believe that since they've added on an outsourcing partner to handle the influx of calls to Customer Service that they've stopped using the email addresses as a means for a customer to make first contact ...

 

[Luvie]

So, now they not only don't return your calls; they also don't reply to your emails?

 

[RustyJake]

So, now they not only don't return your calls; they also don't reply to your emails?

Unlike the callback lottery, at least with the emails you know you aren't going to get a response by means of an automated reply stating so. ??

 

[wahlstromca]

I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.

 

[GrillMeister]

PM'ing them on Facebook works.

 

[Slimpicker]

I just called them. Got to someone within 30 seconds and they are sending me parts. No issues for me.

I'm still waiting on my replacement DRUM and when I called yesterday, I had a guy on the phone for 30 minutes trying to find where I even had an order for a replacement... he never found it... but WOULD NOT order me one because I might still be getting it... MIND BOGGLE