Guys,
I work in IT and I had this issue the other week. We have a client that upgraded to a eero wifi and his traeger didn't connect to his new wifi.
What I ended up doing is on the eero side of things in the app.
1.You goto the eero app.
2.Then down to troubleshooting.
3.Then to my device won't connect.
4.Then you can temporarily Disable the 5ghz network for 15 min.
5.Then connect the grill and after 15 min ur 5ghz wifi comes back on.
Alright,
I will post my detailed experience in resolving my connection from my Traeger on to my eero network.
Below are the items I am working with:
Traeger Silverton 620 (Costco Special Edition)
iPhone 12 Pro Max
Eero Network: 2x eero Pros, 1x eero 6
Here are the steps I went through to resolve my connection issue. Keep in mind, before I went through my process, I tried everything listed on this forum. Here we go...
I called eero and spoke to a rep where she advised that she noticed that my Traeger was trying to connect to my network but the signal was not strong enough to stay connected. Keep in mind that my eero 6 is right next to the window where my Traeger grill is located within 5 feet away. There is nothing blocking the signal.
The eero rep then recommended reaching out to Traeger directly to see if they can help me resolve the problem. Eero is well aware of the Traeger situation as they get multiple calls about the same issue. (29 min call)
I then called Traeger where they advised several ways to connect. After being on the phone for 104 minutes, below was my solution
Make sure all of your eero routers are up to date with the latest software
Reboot all of your eero networks
Powercycle the Traeger
Turn on Airplane mode on your iPhone with only the WiFi option on
Disable the eero advanced security settings (under the discover page)
Create a guest network on the eero app
Join the guest network on your iPhone and make sure all of your other WiFi networks have the "auto-join" option off
Turn the "auto-join" option on only on the eero guest network you just created
Go to the eero app, settings, go to the troubleshooting tab, click on "my device won't connect", turn Legace Mode on, and also temporarily pause 5 GHz for 15 minutes. This will activate only the 2.4 GHz band
From there go to the Traeger app and try to connect
Once the Traeger app is connected leave the guest network on the eero app
Go to your iPhone WiFi settings and join your main network back once again with the "auto-join" option on only for that network
This worked out for me. Hopefully, this helps someone out there as I have been trying to resolve this issue for over a year.
