I've had my grill for over a year and problems from the start. It wont get near 400. Tried CS three times. What a joke. Replaced computer on there suggestion. Now I've replaced the thermostat. Set the temp to 450. 57 mins later its at 360. I know people who love their traeger. For me if asked I tell them I would never recommend traeger. Terrible experience. Neither the product nor the CS are worth it.
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