Daves87gn
New member
Hi, new guy here...
I grew up in the restaurant business (and hate it but love to cook) I have a decent offset smoker and building another out of a 250 gallon tank (waiting as it’s still venting) and a propane grill. After struggling with the offset on a hot windy day wife says “you need a Traeger “ so without hesitation we get one. I bought a Silverton 810 about a month ago, last one they had at the Costco roadshow. I get home open it up and assemble it a few days later and has a small dent on lid. I figure as long as everything works fine I’ll learn to live with it. I season or do the first heat cycle as recommended, the next day I cook a rack of ribs trying the 3-2-1 method. I set temp to 215 as the wife is more partial to medium well, so 6 hours later I take a bite of the worst, most under cook ribs ever. Looked done but fat never rendered, it was horrible, had to brush entire mouth to get rid of taste. The next day I set the grill probe from my smoke thermometer touching the “thermalcoupler” and its off close to 50*. I load it in my truck and back to Costco, not going to fix a grill that also has a dent.
The following weekend go to a different Costco roadshow and purchase another 810, this one ranges from 30-45* difference, and the “ignite” button feels like I’m pushing on nothing and have to sweep the button with my finger to ignite it. I call customer support and do the video thing, now I have the Traeger meat probe and the smoke meat probe touching the thermalcoupler and the 2 smokes have less then a 2* difference and the Traeger meat probe within 10* but the thermalcoupler is off by 40. They see all this and offer to send me a new thermalcoupler but not fix the ignite button issue as it still “ignites”. I simply tell them thank you but no thank you as I’m just going to take it back to Costco, then I get put on hold and surprise surprise I’m getting a new display/controller. I have 4 family members that have had Traeger for years with 0 issues, and me 2 with issues in a month. Is this the new normal from Traeger? I will give the repairs a shot but if it still has issues it’s going right back. The new offset is getting a 1/2 thick firebox so temps will be more consistent.
thanks
Dave
I grew up in the restaurant business (and hate it but love to cook) I have a decent offset smoker and building another out of a 250 gallon tank (waiting as it’s still venting) and a propane grill. After struggling with the offset on a hot windy day wife says “you need a Traeger “ so without hesitation we get one. I bought a Silverton 810 about a month ago, last one they had at the Costco roadshow. I get home open it up and assemble it a few days later and has a small dent on lid. I figure as long as everything works fine I’ll learn to live with it. I season or do the first heat cycle as recommended, the next day I cook a rack of ribs trying the 3-2-1 method. I set temp to 215 as the wife is more partial to medium well, so 6 hours later I take a bite of the worst, most under cook ribs ever. Looked done but fat never rendered, it was horrible, had to brush entire mouth to get rid of taste. The next day I set the grill probe from my smoke thermometer touching the “thermalcoupler” and its off close to 50*. I load it in my truck and back to Costco, not going to fix a grill that also has a dent.
The following weekend go to a different Costco roadshow and purchase another 810, this one ranges from 30-45* difference, and the “ignite” button feels like I’m pushing on nothing and have to sweep the button with my finger to ignite it. I call customer support and do the video thing, now I have the Traeger meat probe and the smoke meat probe touching the thermalcoupler and the 2 smokes have less then a 2* difference and the Traeger meat probe within 10* but the thermalcoupler is off by 40. They see all this and offer to send me a new thermalcoupler but not fix the ignite button issue as it still “ignites”. I simply tell them thank you but no thank you as I’m just going to take it back to Costco, then I get put on hold and surprise surprise I’m getting a new display/controller. I have 4 family members that have had Traeger for years with 0 issues, and me 2 with issues in a month. Is this the new normal from Traeger? I will give the repairs a shot but if it still has issues it’s going right back. The new offset is getting a 1/2 thick firebox so temps will be more consistent.
thanks
Dave