EvilDick619
New member
I maybe lucky but I rarely have an issue with products or customer service, if there is a problem, but this one has me pretty peaved.
I decided I was gonna treat myself to something pretty for Christmas. I decided to replace my old reliable Inkbird thermometer set with a much nicer and better Fireboard temp controller. I ordered a Fireboard 2 Drive for all the bells and whistles....double the price of Inkbird......I've been a very good boy this year.
The unit arrived on 12/14/25, I eagerly opened the package to find the unit dead in the water........no problem I think, I plugged it in and it showed the battery dead as my old grandmother.....but unlike granny, it sprung back to life with a charge. Good, right? I spent the next day running test cooks and playing so I'd be successful on my first Cook Christmas day. I charged it back to full(it really did need much but I wanted success) placed it back In the box and waited for Chrismas day.
Christmas day I got the unit out to find DEAD AGAIN!!! But I got out the cord and plugged it it all while the wife chiming comments like I thought that was supposed to be good.....I thought that didn't NEED an extension cord....ok, you get it.
I turned the unit off after the Cook let it set on my table ....low and behold 20 minutes later the damn thing was on again....everytime I turned it off.....it turned itself back on.
You get the drift, without knowing it's on in the box, it stayed on till dead.
I contacted customer service, they said sorry return it and we'll fix it. I advised I ordered and paid almost $400 for a new unit and didn't expect a repaired defective unit. I sent it in to the tune of $23 for shipping.
Today I receive an email from CS stating they couldn't repair the unit because the charge port was damaged but as a customer COURTESY they would replace it with a factory certified refurbished unit. Hence this long rant to you guys so I don't have to kick the dog........just kidding, he'd eat my leg off.
I've read their CS is exeptional. But I view this as exceptionally poor. They made it sound like they were doing me a favor to replace their junk unit under warranty. I'm pretty pissed but they haven't appeared to give a damn or respond to my objection to their decision.
Anyone else have any dealings with these guys in the recent past?
Thanks for letting me rant
I decided I was gonna treat myself to something pretty for Christmas. I decided to replace my old reliable Inkbird thermometer set with a much nicer and better Fireboard temp controller. I ordered a Fireboard 2 Drive for all the bells and whistles....double the price of Inkbird......I've been a very good boy this year.
The unit arrived on 12/14/25, I eagerly opened the package to find the unit dead in the water........no problem I think, I plugged it in and it showed the battery dead as my old grandmother.....but unlike granny, it sprung back to life with a charge. Good, right? I spent the next day running test cooks and playing so I'd be successful on my first Cook Christmas day. I charged it back to full(it really did need much but I wanted success) placed it back In the box and waited for Chrismas day.
Christmas day I got the unit out to find DEAD AGAIN!!! But I got out the cord and plugged it it all while the wife chiming comments like I thought that was supposed to be good.....I thought that didn't NEED an extension cord....ok, you get it.
I turned the unit off after the Cook let it set on my table ....low and behold 20 minutes later the damn thing was on again....everytime I turned it off.....it turned itself back on.
You get the drift, without knowing it's on in the box, it stayed on till dead.
I contacted customer service, they said sorry return it and we'll fix it. I advised I ordered and paid almost $400 for a new unit and didn't expect a repaired defective unit. I sent it in to the tune of $23 for shipping.
Today I receive an email from CS stating they couldn't repair the unit because the charge port was damaged but as a customer COURTESY they would replace it with a factory certified refurbished unit. Hence this long rant to you guys so I don't have to kick the dog........just kidding, he'd eat my leg off.
I've read their CS is exeptional. But I view this as exceptionally poor. They made it sound like they were doing me a favor to replace their junk unit under warranty. I'm pretty pissed but they haven't appeared to give a damn or respond to my objection to their decision.
Anyone else have any dealings with these guys in the recent past?
Thanks for letting me rant
