I just got a new Pro Series 780 and love it but the only issue is that I cant get the WiFi to connect. Been round and round with CS. It says it can’t connect to make sure WiFi is in range and 2.4ghz. Grill is only 30 ft from the router. Any advice?
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Did you have issues connecting? Mine won’t even connect. It can’t be signal strength bc I run a Roku and my apple phone in the same area.I wanted t get better signal as well, as I am hearing you wont’ get the firmware push unless you have a signal of -50 or better. I’m hovering at -70 to-68 in my garage. I tried reconnecting it to my extender, but it acts like it is connected to the weaker AP as they both can be seen. They share an SSID, so I cannot differentiate. I think I may have to rename my extender SSID so that I can pick the stronger of the two.
Thanks for the info. When I walk through the set up for my grill it says connected to access point, but the app says unable to connect grill to WiFi. It tells me to make sure it’s in range and 2.4 ghz signal. I was only able to see the signal strength once and it was between 58-65. The guy I talked to said it needs to be at least 70. To free up bandwidth I removed all devices from 2.4 and switched them to 5 ghz. I also ran a wireless access point even closer to the grill that was hard wired in to my router with no luck. This is becoming super frustrating. I’m fairly technical and have set up smart devices and wiring through out my entire house. Not sure what else to try.Yes, it connected, but it was dropping once in a while During our first cook it held 90% of the time, but dropped once in a while. Honestly, in our neighborhood, this is why I moved everything to 5Ghz.
I did a full network site survey (sorry, I did this for a living) and got all my neighbors on non-overlapping WiFi channels. So we didn't hurt each others performance on 2.4Ghz. That lasted a few years until we got a few new neighbors and it all went to crap. So I moved our entire network to 5Ghz and life is good. Now the Traeger comes into play.
I've been using it out front of the garage until I get my cover in, so I can move it to the deck. Signal out back should be no issue at all. I was just bugged that there was no external antenna. This was a mistake on Traegers part. In fact, I pulled the controller board last night and there is no visible antenna on the board. So if you open up a WiFi survey tool, or your WiFi control on your phone and see multiple neighbors AP's, your Traeger may have issues just for that reason.
Even though you pick your AP with super strong signal, if your neighbors AP on a different SSID is stronger, your devices will have a tough time connecting. It's just how WiFi works. Logging into your wireless management tool and changing the channel can make a world of difference in how or if your devices connect.
Traeger did what they could in making it stupid simple to connect up. I'm just amazed they didn't include a 5Ghz radio. 5 has been the industry standard for too long not to include it. Unless it is and the app defaults to 2.4Ghz. The directions say stick to 2.4Ghz.
I'm doing my first pork shoulder tomorrow, I may move it to my deck and reconnect to be sure it is on the whole day. But honestly, if it drops, the display on the grill works fine.
To answer your question, this may not be an issue between the grill and the Internet. It could be the cloud service traeger is using. There are a lot of variables. And while you are connecting, monitor the status on your grill's display. As it will show you the network status of the grills connection. Anything beyond that is the cloud, the internet or your phone and app's issue.
Good luck!
Thanks for the info. When I walk through the set up for my grill it says connected to access point, but the app says unable to connect grill to WiFi. It tells me to make sure it’s in range and 2.4 ghz signal. I was only able to see the signal strength once and it was between 58-65. The guy I talked to said it needs to be at least 70. To free up bandwidth I removed all devices from 2.4 and switched them to 5 ghz. I also ran a wireless access point even closer to the grill that was hard wired in to my router with no luck. This is becoming super frustrating. I’m fairly technical and have set up smart devices and wiring through out my entire house. Not sure what else to try.
Also agree on the design. A antenna probably would have been a great idea.
I just purchased a timberline and am having trouble connecting to my WiFi. Traeger customer service is no help. Made sure my iPhone was at 2.4 gig. Is there a fix for this?
if you have that model, check if there is an external antenna below the pellet hopper. you can also point it towards your access point, although they are omnidirectional.
Good luck