jasionowski
New member
Hey all -
New to these parts and hoping someone might be able to guide me as to a solution to this problem.
To make a long story short, I was one of the poor saps who bought the Ridgeline model from QVC earlier this year. Returned it immediately after opening the box and inspecting for damage. Buy a Traeger from a local dealer, everyone said. You won't have issues like this.
So I did (a Pro 22 from my local Ace), had them assemble and deliver it only to realize after the initial burn that there was a small dent in the barrel right around a hinge that kept the lid from closing all the way. After over a month of waiting for replacement parts from Traeger, those didn't fix the issue. I questioned the service rep sending me a new door assembly when that wasn't going to fix an issue with the barrel.
Finally, Traeger agreed to send me a new Pro 34. The good news is that the barrel isn't dented! The bad news is that I can't get to the set temp when I set to a higher number (375 tops out at 360, 450 tops out at 430). These were done with summer temps and a new bag of Traeger pellets. The initial burn never made it past 430 so it wasn't due to a dirty grill. I have cleaned out the fire pot after every cook as well.
I feel like I'm really close after months of aggravation with this process, and I still have my Pro 22 (which did make it to the set temp) if I want to swap out any combination of the controller or RTD.
Any thoughts of what might be the culprit or if this is actually to be expected?
New to these parts and hoping someone might be able to guide me as to a solution to this problem.
To make a long story short, I was one of the poor saps who bought the Ridgeline model from QVC earlier this year. Returned it immediately after opening the box and inspecting for damage. Buy a Traeger from a local dealer, everyone said. You won't have issues like this.
So I did (a Pro 22 from my local Ace), had them assemble and deliver it only to realize after the initial burn that there was a small dent in the barrel right around a hinge that kept the lid from closing all the way. After over a month of waiting for replacement parts from Traeger, those didn't fix the issue. I questioned the service rep sending me a new door assembly when that wasn't going to fix an issue with the barrel.
Finally, Traeger agreed to send me a new Pro 34. The good news is that the barrel isn't dented! The bad news is that I can't get to the set temp when I set to a higher number (375 tops out at 360, 450 tops out at 430). These were done with summer temps and a new bag of Traeger pellets. The initial burn never made it past 430 so it wasn't due to a dirty grill. I have cleaned out the fire pot after every cook as well.
I feel like I'm really close after months of aggravation with this process, and I still have my Pro 22 (which did make it to the set temp) if I want to swap out any combination of the controller or RTD.
Any thoughts of what might be the culprit or if this is actually to be expected?