mwf
New member
My grill shuts down one minute after I start it up and see menu. Any ideas? Bad control unit?
Grill cuts off in one minute
- Thread starter mwf
- Start date
MikeyR
Active member
Is it an Ironwood? Check out this thread:
www.traegerforum.com
Loss of power
My Ironwood 650 is dropping power. The grill turns on and ignites for approx. 1 min. Then power cycles off with a blank screen and an illuminated power button. I have tried different outlets, checked home circuit breakers and GFC’s and nothing tripped. Between the WiFi issues and now this, I...
mwf
New member
Is it an Ironwood? Check out this thread:
Loss of power
My Ironwood 650 is dropping power. The grill turns on and ignites for approx. 1 min. Then power cycles off with a blank screen and an illuminated power button. I have tried different outlets, checked home circuit breakers and GFC’s and nothing tripped. Between the WiFi issues and now this, I...
Thx..Sounds like same issue I am having and the same difficulty I am having reaching customer service. Will keep trying to reach CS as it appears a controller replacement is the solution...mwf
dunawayfamily
Active member
- Joined
- Apr 23, 2020
- Messages
- 537
- Media
- 39
- Reaction score
- 156
- Location
- King County, WA State, US
- Grill
- PRO 780
Some folks have had success doing a Factory Reset of the WiFIRE Controller (assuming they can navigate to the right spot before it shuts off ...) ... Settings->About Grill-> push in the Dial button for up to 5 seconds until you see the Traeger logo appear on display ... release button ... tap Menu button to "wake up" ... then I would power cycle ...
mwf
New member
Well.....
Called customer service at 3:00pm EDT and was told a 2 hour hold time, so I requested a call back which came at 9:00pm EDT. The agent was great and very helpful. He determined I needed a new control unit which I requested via express shipping due to my need of the grill for a family party on Memorial Day (Three days from now). He agreed, but after checking he informed me the part is back ordered with no estimated date for receipt.
I expressed my significant disappointment with Traeger and requested a call back from a Traeger Senior Leader to express my frustration. I declined the offer to fill out a feedback form which I firmly feel would have little impact. Vegas odds on a Traeger Senior Leader calling me back...100:1..
Summary of my four month old Traeger experience;
*. Grill performance - excellent
* Customer support - poor
Called customer service at 3:00pm EDT and was told a 2 hour hold time, so I requested a call back which came at 9:00pm EDT. The agent was great and very helpful. He determined I needed a new control unit which I requested via express shipping due to my need of the grill for a family party on Memorial Day (Three days from now). He agreed, but after checking he informed me the part is back ordered with no estimated date for receipt.
I expressed my significant disappointment with Traeger and requested a call back from a Traeger Senior Leader to express my frustration. I declined the offer to fill out a feedback form which I firmly feel would have little impact. Vegas odds on a Traeger Senior Leader calling me back...100:1..
Summary of my four month old Traeger experience;
*. Grill performance - excellent
* Customer support - poor
Traeger Photos
Traeger Photos
