mwf
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- May 21, 2020
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- Mt Airy, Maryland
- Grill
- Ironwood 650
My grill shuts down one minute after I start it up and see menu. Any ideas? Bad control unit?
Grill cuts off in one minute
- Thread starter mwf
- Start date
MikeyR
Active member
Is it an Ironwood? Check out this thread:
www.traegerforum.com
Loss of power
My Ironwood 650 is dropping power. The grill turns on and ignites for approx. 1 min. Then power cycles off with a blank screen and an illuminated power button. I have tried different outlets, checked home circuit breakers and GFC’s and nothing tripped. Between the WiFi issues and now this, I...
OP
OP
mwf
New member
- Joined
- May 21, 2020
- Messages
- 4
- Reaction score
- 0
- Points
- 1
- Location
- Mt Airy, Maryland
- Grill
- Ironwood 650
Is it an Ironwood? Check out this thread:
Loss of power
My Ironwood 650 is dropping power. The grill turns on and ignites for approx. 1 min. Then power cycles off with a blank screen and an illuminated power button. I have tried different outlets, checked home circuit breakers and GFC’s and nothing tripped. Between the WiFi issues and now this, I...
Thx..Sounds like same issue I am having and the same difficulty I am having reaching customer service. Will keep trying to reach CS as it appears a controller replacement is the solution...mwf
dunawayfamily
Active member
- Joined
- Apr 23, 2020
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- 537
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- Location
- King County, WA State, US
- Grill
- PRO 780
Some folks have had success doing a Factory Reset of the WiFIRE Controller (assuming they can navigate to the right spot before it shuts off ...) ... Settings->About Grill-> push in the Dial button for up to 5 seconds until you see the Traeger logo appear on display ... release button ... tap Menu button to "wake up" ... then I would power cycle ...
OP
OP
mwf
New member
- Joined
- May 21, 2020
- Messages
- 4
- Reaction score
- 0
- Points
- 1
- Location
- Mt Airy, Maryland
- Grill
- Ironwood 650
Well.....
Called customer service at 3:00pm EDT and was told a 2 hour hold time, so I requested a call back which came at 9:00pm EDT. The agent was great and very helpful. He determined I needed a new control unit which I requested via express shipping due to my need of the grill for a family party on Memorial Day (Three days from now). He agreed, but after checking he informed me the part is back ordered with no estimated date for receipt.
I expressed my significant disappointment with Traeger and requested a call back from a Traeger Senior Leader to express my frustration. I declined the offer to fill out a feedback form which I firmly feel would have little impact. Vegas odds on a Traeger Senior Leader calling me back...100:1..
Summary of my four month old Traeger experience;
*. Grill performance - excellent
* Customer support - poor
Called customer service at 3:00pm EDT and was told a 2 hour hold time, so I requested a call back which came at 9:00pm EDT. The agent was great and very helpful. He determined I needed a new control unit which I requested via express shipping due to my need of the grill for a family party on Memorial Day (Three days from now). He agreed, but after checking he informed me the part is back ordered with no estimated date for receipt.
I expressed my significant disappointment with Traeger and requested a call back from a Traeger Senior Leader to express my frustration. I declined the offer to fill out a feedback form which I firmly feel would have little impact. Vegas odds on a Traeger Senior Leader calling me back...100:1..
Summary of my four month old Traeger experience;
*. Grill performance - excellent
* Customer support - poor
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