Thank you for your message! I am sorry to inform you this is an unmonitored email address.
For quick answers to all your Traeger questions, visit us at https://www.traegergrills.com/support
There you can find FAQs, order tracking, self-service options, and answers to most of your Traeger Grills questions
If you are not able to find your answers online, our experienced Traeger Techs are available 365 days a year at 800-TRAEGER (800-872-3437)
It did not ... both of their customer facing email addresses (service@ + info@) give that same automated response ... if you look at the customer review section of the Traeger Website, they do refer upset customers to contact them via SCS@traegergrills.com for further assistance ... that may be the only way "in", short of making a phone call ...
The SCS e-mail works, but it does take a few days for them to respond. I just went through tons of troubleshooting with them on a grill that was still under warranty. After a few months of "try this" and replacement parts, etc. - they finally sent me a complete replacement.
They added a local Outsource Partner in the past few months to handle the influx of calls to Customer Service, so given that there are now non-FTEs assisting customers, it looks like they wanted to have a single path into Customer Service (phone) to make sure that requests were being handled ...