Contacting Traeger

Schnides

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Hi All, does anyone know how to contact Traeger via email? No where can I find an email address for them???? Most businesses can be contacted via email, why not Traeger???
 
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Schnides

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AUTOMATED RESPONSE
Thank you for your message! I am sorry to inform you this is an unmonitored email address.

For quick answers to all your Traeger questions, visit us at https://www.traegergrills.com/support
There you can find FAQs, order tracking, self-service options, and answers to most of your Traeger Grills questions
If you are not able to find your answers online, our experienced Traeger Techs are available 365 days a year at 800-TRAEGER (800-872-3437)

See more information about our products at TraegerGrills.com

Thank you for being part of Traeger Nation!

***This email address is not monitored and was sent by an automated system***
 
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Schnides

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That was the automated response from Traeger. How do I know the email actually went through to a real person?
 

dunawayfamily

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That was the automated response from Traeger. How do I know the email actually went through to a real person?

It did not ... both of their customer facing email addresses (service@ + info@) give that same automated response ... if you look at the customer review section of the Traeger Website, they do refer upset customers to contact them via SCS@traegergrills.com for further assistance ... that may be the only way "in", short of making a phone call ...
 

Meater

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This is strange! I've had replies after replying to that email address. Seems like they've disabled it.
 

traeger860

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The SCS e-mail works, but it does take a few days for them to respond. I just went through tons of troubleshooting with them on a grill that was still under warranty. After a few months of "try this" and replacement parts, etc. - they finally sent me a complete replacement.
 

dunawayfamily

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This is strange! I've had replies after replying to that email address. Seems like they've disabled it.

They added a local Outsource Partner in the past few months to handle the influx of calls to Customer Service, so given that there are now non-FTEs assisting customers, it looks like they wanted to have a single path into Customer Service (phone) to make sure that requests were being handled ...
 

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