Ghostrider
New member
Bought a new Mesa TFB42B from Costco 10 days ago. Assembled and auger would not feed pellets. Got on the phone with Traeger and told them auger was free floating not attached to the shaft. Weld must have broke. The rep told me impossible. It’s one piece and it must just be disconnected from the shaft. After 3 calls and tearing the pellet box of the side and gaining access to the auger the lady still insisted that I simply needed to attach the shaft to the motor properly. I ended up pulling out the auger and sure enough the auger was broken loose from the shaft at the weld as I suspected. Asked for a new shaft be sent out immediately. I was told it takes 5 to 7 days to process plus shipping time.
I explained I had already missed using it for the Labor Day holiday and felt it was reasonable to ask that the Auger be sent over night. Of course she had to get special authorization. After a hold I was told they would ship out 2nd
day. This was last Thursday morning. I called yesterday morning and spoke to a rep that said oh it has not even processed yet. It normally takes 5 to 7 days to process.
I have always heard Traeger had great customer service. Is this just a one off on poor service or is this normal? I plan on calling tomorrow, Monday. If They haven’t shipped the auger back it goes to Costco.
Anyone else experienced a broken Auger?
I explained I had already missed using it for the Labor Day holiday and felt it was reasonable to ask that the Auger be sent over night. Of course she had to get special authorization. After a hold I was told they would ship out 2nd
I have always heard Traeger had great customer service. Is this just a one off on poor service or is this normal? I plan on calling tomorrow, Monday. If They haven’t shipped the auger back it goes to Costco.
Anyone else experienced a broken Auger?