1300 purchase

John mondics

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Timberline 1300
I’m new on here and thought maybe I could get some direction. I decided on the 1300 after reading multiple reviews but wanted to buy from a local small dealer in case I encountered any problems. I went to a local shop who has a good reputation to find out they are a silver dealer and couldn’t sell me the 1300. Apparently silver, gold etc is based on volume. I’m not a fan of customer service at some of the big box stores. Has anyone else encountered this?
 

Byron

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From what I understand once you purchase the smoker all warranties are through Traeger not the store.

The store just sells it and provides no warranty work.
 

RemE

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I got mine at Ace but any service issues I worked thru Traeger direct.

I have read here many reports of local dealers generally not supporting the grills post sale.
 
OP
OP
J

John mondics

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Timberline 1300
I have read the same and thought a local, smaller, privately owned dealer might be of more assistance if there was a problem
 

RemE

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Latest update. I found a local dealer who was very knowledgeable and accommodating. Delivery is Thursday!
Great news, when it arrives, carefully inspect the hood for perfect fit and alignment on the sides. Timberline's are very heavy and some have arrived bent, like the box had been dropped on an end somewhere in the delivery chain and the damage went unnoticed until fired up.
 

TheMagicNookie

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Yeah I had the same concerns, and I did have an issue with my 575 pro, my local hardware joint got a regional manager to call me direct after a couple days to resolve my issue. Congrats on the 1300, looking at that one next come summer.
 

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