Search results

  1. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    Well, technically speaking, the instructions do indicate a gradual ramp-up in temps. First at 350 degrees for 20 minutes and then 500 degrees for 30 minutes. I understand everyone's perspective, and I'm not saying users shouldn't follow some caution here... They should! I'm just simply saying...
  2. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    Except the Traeger Timberline 1300 Owners Manual instructs that the temperature be dialed up to 500 degrees during seasoning. As previously mentioned, if the grill is going to be marketed / sold as being capable of 500 degrees **AND** they're going to put it in their owner's manual as a...
  3. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    Here's how they showed up for me: (Note: The 1300 that had the defective paint issue and was delivered on 05/07 came from Washington (not pictured). The 1300 delivered on 05/21 that was denied delivery came from Georgia (Pictured) the final 1300 on 06/01 came from Washington again (Pictured)
  4. PXL_20210521_202501419.MP.jpg

    PXL_20210521_202501419.MP.jpg

  5. PXL_20210601_174830540.jpg

    PXL_20210601_174830540.jpg

  6. PXL_20210521_202452657.jpg

    PXL_20210521_202452657.jpg

  7. PXL_20210521_202434014.jpg

    PXL_20210521_202434014.jpg

  8. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    Traeger warranty is 3 years, and based on my understanding, during that 3 year time period they are suppose to fix or replace, at their expense, any issues. I was surprised that they would offer to replace the entire grill for a paint peeling issue, but I initially did not fight them on it. It...
  9. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    Fedex Freight delivers the grill, but Traeger sub-contracts Pilot Freight to 'pick-up' and return the grill if it needs to be returned. At least this is what I was told repeatedly by the CS team. Traeger CS isn't going to agree to let you keep the grill, but you just might have the same...
  10. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    I kept the original defective grill which oddly enough was delivered in the best condition out of all of the grills and had to fix it myself after fighting hard for a 35% discount. As I mentioned, Traeger CS was putting up a good fight that lasted almost a full 7 business days. They tried to...
  11. H

    Traeger Customer Service and Timerbline 1300 Purchasing Experience (how does this company stay in business?)

    (While the contents of this post may not be representational on the whole of Traeger's customer service or product, this was my experience, and the product issue may apply to all traeger grills that can reach 500 degrees. Mods, if this is not the best forum for this post, please move it, but I...
  12. H

    What’s your grills name?

    Seeing as my nightmare with Traeger CS is ending soon (will post on this eventually) ... I'm gonna try to finally enjoy things now: "Black Magic"
Back
Top